ICT GOVERNANCE
Trainer : HERY
PURNAMA, SE,MM.
MCP, PMP, ITILF , CISA, CDMP, CTFL, CISM, CRISC,
CISSP, CDPSE , CGEIT
DESCRIPTIONS :
Whether you are a manager in a leadership positions, an ICT
professional or you are looking to get a foothold in the ICT sector, this
course will adequately equip you to understand and navigate the diverse
approaches of ICT Governance.
This course will cover key topics including: decision-rights
and decision domains of ICT Governance, a widely-used ICT Governance matrix,
how top performing firms govern their ICT, key ICT Governance capabilities, and
an overview of ICT governance frameworks.
TRAINING OBJECTIVES
·
How to navigate the world of digital governance
·
Understand essential ICT governance approaches
and how they are designed and implemented
·
What ICT governance is and how it relates to
corporate governance, ICT management and organizational coordination
·
How top performing firms govern their ICT
·
The ICT Governance tools and methods to navigate
a transforming business landscape
·
Analyse how organizations govern their ICT
assets using an ICT Governance matrix
·
Learn about the three types of ICT Governance
capabilities
·
Learn about ICT Governance Frameworks , their
principles, components, and benefits
PREREQUISITES
:
·
Basic familiarity with ICT
Duration : 5 Days
Module 1
·
Executive’s View of ICT
·
Definition and Purpose of ICT Governance
·
ICT Governance Assessment Maturity Model
·
Integrated ICT Governance Framework and Roadmap
·
Key Governance Roles, Responsibilities and
Accountability
·
ICT Governance Decision Rights
·
Demand Management
·
Balanced Score Card for Business and ICT
·
Prerequisites for Creating a Successful ICT
Governance Program
·
Future State of ICT Governance – A Blueprint
Concept
Module 2
·
Foundations of ICT Governance
·
Why Do Organizations Need an ICT/Business
Governance Policy and Process
·
Value propositions from Best-in-Class Companies
on Governance
·
Key ICT Resources and Functions to be Managed
·
Three Critical Pillars of ICT Governance –
Organization/People, Process and Technology
·
Results of Ineffective ICT Governance
·
Steps in Making ICT Governance Real
·
A Generic Governance Process Improvement Model
·
A First Step – Understand Current Maturity of
ICT Governance
Module 3
·
Integrated ICT Governance Framework and Roadmap
·
Benefits of Using an Integrated ICT Governance
Framework
·
Integrated ICT Governance Framework and Roadmap
·
Select Examples of Current and Emerging
Business/ICT Strategy and Governance Best Practice Reference Models, Frameworks
and Standards
Module 4
·
Business/ICT Alignment Excellence
·
The Board’s Role in Driving Business/ ICT
Alignment
·
Principles of Aligning ICT to the Business More
Effectively
·
Business and ICT Plan Integration Flow
·
Business and ICT Strategy Development Framework
and Outline
·
ICT/Business Alignment & Portfolio
Management Triangle
·
The Five Stages of ICT Investment (Portfolio)
Management Maturity
·
ICT Engagement (Relationship) Model
Module 5
·
Program/Project Management (PM) Excellence
·
Value Propositions of PM from Leading
Organizations
·
Principle for Achieving Excellence in
Program/Project Management
·
PM Maturity Model
·
Linking ICT/Business Plans to PM and Beyond
·
PM Life Cycle Phases, Components and Key Templates
·
ICT Demand Management Gate Process Flow and
Select Decision Criteria
·
Fast Track versus Complex PM Initiatives
(Scalable and Flexible Process)
·
PM Governance and Escalation Framework
·
PM Key Metrics – Mandatory and Discretionary
·
The Roles of the Program Management Office (PMO)
Module 6
·
ICT Service Management and Delivery (ITSMD)
Excellence
·
Principles for Achieving ICT Service Management
and Delivery Excellence
·
Benefits of ICT Service Management and Delivery
·
What is ITIL and Why is ITIL Different?
·
ITIL Framework and an Overview of the Twelve
Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident
mgt., problem mgt., change mgt., release mgt., service level mgt., capacity
mgt., service continuity mgt., capacity, mgt, etc.)
·
Steps in Making ITIL Real
·
ICT Service management and Delivery Assessment
Maturity Model
·
Conducting a ITSMD Health Check
·
Select ITSMD Metrics
Module 7
·
Outsourcing and Vendor Management Excellence
·
The ICT Balancing Dilemma
·
The Outsourcing Decision-Making Scorecard
·
Major Outsourcing Trends, Issues and Challenges
·
Differences Between Domestic and Off Shore Deals
·
Empowering Executives to Outsourcing
·
Vendor Selection Process Flow
·
Key Vendor Evaluation Criteria
·
Key Governance Roles, Processes and KPIs
·
Summary Steps in Vendor/Outsourcing Selection,
Contract Negotiations and Management
Module 8
·
Performance Management, Management Controls and
Risk Management
·
Principles for Achieving Performance Management
Excellence
·
What Key Performance Indicators Should Be
Tracked?
·
Linking Critical Success Factors to Key
Performance Indicators
·
Governance Calendar and Balanced Scorecard
·
Select Examples of KPIs in Support of ICT
Governance Components
·
Key ICT Management Controls
·
Risk Assessment, Management and Mitigation
